FAQ
Frequently asked questions.
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About USN
What does USN do?
USN Ltd. provides business-to-business e-commerce management services: the day-to-day operation of online stores and sales channels, the development and integration of e-commerce technology, growth and performance marketing management, and multichannel sales management. See Services.
What does USN not do?
We do not sell goods to consumers, we do not hold or resell our clients’ stock, we do not operate a marketplace, we do not process payments and we never hold client funds. We provide services and invoice for them.
Who is behind USN?
USN Ltd. is a private limited company registered in Malta (company number C 104012, Malta Business Registry), founded and led by Umberto Iorillo, its managing director and sole shareholder.
Where are you located?
Our registered office is at Level G, Office 1/0884, Quantum House, 75, Abate Rigord Street, Ta' Xbiex XBX 1120, Malta. We serve clients across the European Union and internationally, working remotely and on site when needed.
Which languages do you work in?
English and Italian. Customer-care coverage in additional languages (German, French, Spanish, Dutch) is scoped per engagement.
Engagements & pricing
How do I start working with USN?
Book a free discovery call via the contact page. After the call we propose an audit or go straight to a written proposal with a fixed price. Work starts once the service agreement is signed and the first invoice is paid. Details on How we work.
How much does it cost?
Audits start at €3,500 one-off; managed operations from €2,500 per month; full-service partnerships from €7,500 per month. Indicative ranges per service line are on the pricing page; the exact figure is fixed in your proposal.
Is there a minimum term?
Retainers have a three-month minimum, then roll monthly with 30 days’ written notice. Projects are fixed-scope with milestone payments.
How and when do I pay?
Invoices are issued by USN Ltd. in EUR and are payable within 14 days by SEPA bank transfer or card. Retainers are billed monthly in advance; projects 40% on signature and the balance on milestones. Prices are exclusive of VAT.
Can I cancel and get a refund?
Yes. Unused prepaid retainer periods are refunded pro rata after the minimum term and notice period; project deposits are refundable in full before work begins. See the Refund, Cancellation & Delivery Policy.
Operations & security
Will you need access to my systems?
Yes, to the extent required by the scope: store back office, seller or ad accounts, analytics and ticketing. Access is granted to named USN staff accounts, under your ownership, and revoked at the end of the engagement.
Who owns the accounts, data and code?
You do, always. Accounts are created in your company’s name; code is delivered to your repositories; data stays in your systems. This is written into every service agreement.
How do you handle personal data of my customers?
As a data processor under the GDPR, on your documented instructions and under a data processing agreement. Our Privacy Policy explains how we handle personal data as a controller for our own business.
Do you offer service levels?
Yes. Response times, business-hours coverage (Monday to Friday, 09:00–18:00 CET) and escalation paths are specified in the agreement.
Let’s talk about your store, your stack and your next market.
A 30-minute discovery call with the founder. No sales deck — we look at your numbers, your operations and tell you honestly where we can help.