Four service lines. One accountable partner for your online business.

E-commerce Operations Management

We run your online store as if it were our own: catalogue, content, orders, returns and customer care — delivered by a named team, measured against monthly KPIs.

from €2,500 / month

Monthly retainer

What you get

• Catalogue & content operations
  Product data, pricing, images, translations and SEO copy kept accurate across every channel and language.
• Order, fulfilment & returns coordination
  Daily order monitoring, exception handling, coordination with your warehouse or 3PL, returns and refunds processing within your policies.
• Customer care
  Email, chat and ticket management in English and Italian (other languages scoped on request), with agreed service levels and tone of voice.
• Promotions & merchandising
  Campaign calendar execution, landing pages, bundles, discount logic and on-site merchandising.
• Reporting & monthly review
  A single operations dashboard and a monthly review with recommendations, not just numbers.

Technology & Integrations

Storefronts, integrations and automation built to be maintained — with documentation, tests and an exit plan, so you are never locked into us.

projects from €8,000 · support from €900 / month

Fixed-price project or monthly support

What you get

• Storefront development
  Shopify / Shopify Plus, Adobe Commerce, WooCommerce and headless front-ends. Theme development, performance and accessibility work.
• Systems integration
  Bi-directional flows between store, ERP (SAP Business One, Microsoft Dynamics, Odoo, Zucchetti, TeamSystem…), PIM, CRM and logistics providers.
• Workflow automation
  Order routing, stock sync, pricing rules, invoicing, notifications and reporting pipelines — removing manual re-keying.
• Data & analytics set-up
  Server-side tracking, GA4 / consent-mode implementations and KPI dashboards.
• Maintenance & support
  Monitoring, updates, security patches and a support SLA.

Growth & Performance

A commercial roadmap and the hands to execute it: paid media, conversion optimisation, SEO and lifecycle marketing — reported against margin, not vanity metrics.

from €1,800 / month

Monthly retainer

What you get

• Commercial strategy
  Market and channel prioritisation, unit economics, pricing and promotion strategy, 12-month roadmap.
• Paid media management
  Google, Meta, Microsoft and retail media campaigns run in your own ad accounts, with budgets you control.
• Conversion rate optimisation
  Research, A/B testing programme and UX improvements to the purchase funnel.
• SEO & content
  Technical SEO, category and product content, multilingual expansion.
• CRM & lifecycle
  Email / SMS automation, segmentation, retention and loyalty mechanics.

Multichannel Sales Management

We set up and run your seller accounts on Amazon, eBay and regional European channels, keeping listings, prices, stock and service levels in sync with your own store.

from €1,500 / month per channel group

Monthly retainer (+ optional performance component)

What you get

• Channel set-up & compliance
  Account creation in your company’s name, VAT / EPR / packaging registrations coordination, brand registry and policy compliance.
• Listing & content management
  Localised listings, A+ content, images and translations for DE, FR, ES, IT, NL and more.
• Pricing, stock & order sync
  Repricing rules, inventory synchronisation with your store and ERP, order routing to your fulfilment partner.
• Advertising
  Sponsored ads managed within your own accounts and budgets.
• Account health & customer service
  Performance metrics monitoring, case handling and customer messages within channel SLAs.