Service
E-commerce Operations Management
We run your online store as if it were our own: catalogue, content, orders, returns and customer care — delivered by a named team, measured against monthly KPIs.
Who it is for
Brands and retailers with an established online store (typically €0.5M–€20M annual online revenue) that need a reliable operations team without hiring and managing one in-house.
Always included
- Named engagement manager
- Documented procedures (SOPs) you own
- Weekly status, monthly KPI review
- Shared ticketing & task board
- Business-hours coverage, Mon–Fri
Deliverables
Catalogue & content operations
Product data, pricing, images, translations and SEO copy kept accurate across every channel and language.
Order, fulfilment & returns coordination
Daily order monitoring, exception handling, coordination with your warehouse or 3PL, returns and refunds processing within your policies.
Customer care
Email, chat and ticket management in English and Italian (other languages scoped on request), with agreed service levels and tone of voice.
Promotions & merchandising
Campaign calendar execution, landing pages, bundles, discount logic and on-site merchandising.
Reporting & monthly review
A single operations dashboard and a monthly review with recommendations, not just numbers.
How it runs
- 01
Audit (2 weeks)
We map current processes, tools, volumes and pain points, and agree the KPIs that matter.
- 02
Onboarding (2–4 weeks)
Access set-up, SOP writing, tone-of-voice guide, escalation matrix and dashboards.
- 03
Steady state
Daily operations with weekly status reports and a monthly review meeting.
Pricing
from €2,500 / month
Monthly retainer
Scoped on order volume, catalogue size, channels and languages. Minimum term 3 months, then monthly rolling with 30 days’ notice.
All prices in EUR, exclusive of VAT where applicable. Invoiced by USN Ltd., Malta; payable by bank transfer or card within 14 days. Full terms on the pricing page and in our Terms of Service.
Questions about this service
Do you handle warehousing or shipping yourselves?
Do you need access to our payment accounts?
Which platforms do you support?
Other service lines
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Learn moreLet’s talk about your store, your stack and your next market.
A 30-minute discovery call with the founder. No sales deck — we look at your numbers, your operations and tell you honestly where we can help.