How we work
A transparent process, from the first call to a running operation.
Everything is written down before it starts: scope, price, team, timeline and how you can leave. Here is exactly what happens.
- 0130–45 minutes · free
Discovery call
A conversation with the founder about your business, your numbers and what is not working. We tell you honestly whether USN is a fit.
- 021–2 weeks · free or fixed fee
Audit & assessment
We review your store, channels, systems and processes. You receive a written assessment with prioritised recommendations — yours to keep, whether or not you hire us.
- 033–5 business days
Written proposal
Scope, deliverables, team, timeline, monthly fee or project price, payment terms and exit terms. No hidden costs. The proposal becomes the schedule to our service agreement.
- 042–4 weeks
Agreement & onboarding
You sign the service agreement and pay the first invoice. We set up access (always in your name), write procedures, agree KPIs and escalation paths.
- 05ongoing or per milestone
Delivery
A named engagement manager runs the work. Weekly status, shared task board, monthly KPI review. Projects are delivered in two-week sprints with demos.
- 06monthly
Review, adjust or exit
Scope is adjusted together at the monthly review. Retainers can be ended with 30 days’ notice after the minimum term; you keep all accounts, documentation and code.
How you pay
Simple, invoice-based billing from a Malta-registered company.
Retainers are invoiced monthly in advance. Projects are invoiced per milestone, typically 40% on signature and the balance on delivery of agreed milestones.
Invoices are issued by USN Ltd., Ta' Xbiex, Malta, in EUR, and are payable within 14 days by SEPA bank transfer or by card. Prices are exclusive of VAT; Maltese VAT is applied where required by law, and the reverse-charge mechanism applies to VAT-registered business customers in other EU member states.
Advertising budgets, platform subscriptions and third-party licences are always paid by you directly to the provider — USN never resells or marks up third-party spend.
You own everything
Stores, ad and seller accounts, domains, data and code are in your company’s name from day one.
Written scope and pricing
Every engagement is defined in a proposal and a service agreement governed by the laws of Malta.
No funds handled
USN never collects payments from your customers and never holds your money. We invoice you; your customers pay you.
Clear service levels
Response times, business-hours coverage and escalation paths are written into the agreement.
Let’s talk about your store, your stack and your next market.
A 30-minute discovery call with the founder. No sales deck — we look at your numbers, your operations and tell you honestly where we can help.